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Trading Terms

Ordering From The Cat Shop:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.


Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be dispatched within two to five working days, please allow up to 21 days for delivery.  If the item is out of stock, we aim to get this to you within 28 days.

Payment:

We accept payment by Cash(sent by recorded post), UK £ Cheques, UK £ postal Orders. We also accept PayPal, safe online payments that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s. We can also take Credit card payment details over the phone, ring us on 07753 834771 

Packaging:

At The Cat Shop, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases.

Deliveries to UK mainland (inc. Northern Ireland)

The maximum weight for delivery is 20kg. Posted items within the UK will normally be sent first class recorded delivery and insured for £30.00.  If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. The Cat Shop reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. Please email us at for a quote as this is done by weight/size of the items.. The maximum post & packing weight is 2kg. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. The Cat Shop reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Address: The Cat Shop (Office only) 32 Oxstalls Lane, Longlevens, Gloucester GL2 9HT